Support
Store Policy
Customer Care
Customer care is important to Czarina Wilson. Every order is handled with care, and we aim to provide clear communication throughout the purchasing process. For questions about an order, product details, delivery, or any concerns after receiving your item, please get in touch through the contact page. We will respond as soon as possible and work to resolve any issues fairly and in line with New Zealand consumer law.
Privacy & Safety
Your privacy is important to Czarina Wilson. Personal information provided through this website, including your name, contact details, delivery address and payment information, will only be used to process orders, provide customer support and communicate with you where required. Reasonable steps are taken to keep your information secure, and your details will not be sold or shared with third parties unless necessary to complete your order, operate the website or meet legal obligations. Payments are processed securely through the website’s approved payment providers.
Wholesale Inquiries
At this stage, Czarina Wilson garments and textile pieces are not available for wholesale, as each item is individually designed and handcrafted. We may introduce selected accessories suitable for wholesale at a later date. Retailers interested in future opportunities are welcome to get in touch through the contact page.
Payment Methods
- Credit / Debit Cards
- Afterpay
- Direct Transfer
- Cash